We Need A Resolution

This article is about giving advice on what to expect when you have a job. You’ll always have different opinions or thoughts from your clients, coworkers, and even your boss. During an interview they’ll ask a question to test your conflict-resolution skills. Stomping in the room because you don’t agree with your coworker is very immature, which won’t impress your boss. Here are some conflict-resolution strategies, keeping your cool, listen, walk in their shoes, use “I” statements, take responsibility, and don’t always give in.
Anne Wear of St. Peter’s, Mo., worked in a toy store; she had stacked toys and placed them neatly for display and these kids, her customers, started knocking them down. Wear asked the boys nicely to put them back and stop it, but they didn’t listen. Wear got so upset and yelled at them. On of the boys told their mom and Wear was fired. Now older and wiser, she said she shouldn’t have lost control, and should have kept it cool and put the toys back herself. Being calm can help the other person remain calm.
Listening to your customers is very important. Some may be frustrated, but listening to them and giving advices is a good way for them to calm down.
It’s hard when someone is criticizing you when you don’t know where their coming from or what experiences their facing. But putting yourself in their shoes can help your connect with your customer.
Using “I” statements is a way to let the other person know that it’s not always about them, let them see you exist. If a coworker embarrasses you’re in front of many people, don’t say “YOU embarrassed me” use the “I” statement. It helps making your stronger.
Taking responsibility is important rather then blaming others. It makes you more mature in being honest. When someone says “the customers are always right” Don’t give in on what they say. It’ll only bring you down. So prove that their wrong.